Privacy Policy

Privacy and Data Protection Policy for ‘Away and Stay Ltd’

Last updated: June 2024. Version 1.

1. Introduction

  • ‘Away and Stay Ltd’ is a registered serviced accommodation limited company ("we", "us", "our") and is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal information when you use our services, visit our website, or interact with us in any way in accordance with “The Data Protection Act 2018” (“UK GDPR”).
  • The directors of the company; Aaron Laking & Georgia Wright are responsible for the company’s data protection and are the registered data controllers. Company registration number - C1433334 and is renewed on an annual basis.

2. Information we collect

2.1. Personal information

In order to meet/comply with UK GDPR, we may collect and process the following personal information from you. This is supplied/issued by the guest or the host provider such as (Airbnb, booking.com etc).

  • Guest/s full names
  • Guest/s address
  • Guest/s email address
  • Guest/s phone number
  • Guest/s or company payment details (e.g. credit card information)
  • Guest/s identification documents (e.g. passport, driver’s licence)
  • Guest’s booking and stay details

2.2. Non-personal information

We may collect non-personal information with accordance with GDPR, such as but not limited to:

  • Browser type
  • Operating system
  • IP address
  • Cookies and similar tracking technologies
  • Usage data (e.g. pages visited, time spent on the website)

3. How we use your information

We use your personal information to:

  • Process and manage your bookings
  • Communicate with you regarding your stay
  • Improve our services and customer experience
  • Process payments and prevent fraud
  • Comply with legal obligations including working with authorities in the event or suspicion of criminal or illegal activities
  • Send marketing communications (with your consent)

4. Legal basis for processing your information

We process your personal information based on the following legal grounds:

  • Performance of a contract: To fulfil our obligations related to your booking and stay.
  • Legal obligation: To comply with applicable laws and regulations.
  • Legitimate interests: For our legitimate business interests, such as improving our services.
  • Consent: When you have given your consent for specific uses of your information.

5. Sharing your information

We may share your personal information with:

  • Service providers (e.g. payment processors, IT service providers) to facilitate our services.
  • Legal authorities, if required by law or to protect our legal rights.
  • Business partners, only with your explicit consent.

6. Data retention

  • We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the context of its collection.

7. Security of your information

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure servers and encryption
  • Regular security audits
  • Access controls and authentication mechanisms
  • Staff training on data protection
  • Compliance and renewal with the information commissioner’s office

8. Your rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information.
  • Rectification: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information.
  • Restriction: Request restriction of processing your personal information.
  • Data Portability: Request transfer of your personal information to another organisation.
  • Objection: Object to the processing of your personal information.
  • Withdraw Consent: Withdraw your consent at any time for processing based on consent.

To exercise your rights, please contact us using the details provided in the "Contact Us" section.

9. Cookies and tracking technologies

  • Our website uses cookies and similar tracking technologies to enhance your experience. You can control the use of cookies through your browser settings.

10. Third-party links

  • Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of these third parties before providing any personal information.

11. Changes to this policy

  • We may update this policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact us/make a complaint

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

  • Away & Stay Ltd, 40 Broadway Lane, Bournemouth, Dorset, England, BH8 0AA
  • info@awayandstay.co.uk

If you wish to make a claim, the contact details for the local information commissioner’s office are as followed;

  • General contact number (Telephone) - 0303 123 1113. Mon - Fri 9am to 5pm.
  • Information Commissioner's Office - Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Email - icocasework@ico.org.uk

All complaints and disputes will be handled as swiftly as possible in conjunction with the ICO and UK GDPR. Allow up to 3 months for a conclusion to be reached. You will be updated once this has been finalised.

By using our services, you acknowledge that you have read and understood this privacy policy and agree to the collection and use of your personal information as described herein.

This policy ensures transparency about how ‘Away and Stay Ltd’ collects, uses, protects, and shares personal information, while also addressing legal requirements and user rights.